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日本Customer Field Service Management
The ability for resource planners to coordinate with field service network technicians determines the efficiency of your customer field service management. The back office must be able provide field technicians with up-to-date schedules and accurate customer information. The more information the back office can provide field service network technicians with, the better.
Our Enterprise Content Management (ECM) solutions for customer field service management help you to do so by better connecting your field service network technicians and back office with document management and collaboration.
ECM solutions from Open Text for Customer Field Service Management deliver this functionality with the following components:
Software: 文書管理&コラボレーション
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, コンサルティングサービス, トレーニング and サポート tailored to meet your requirements.
Meet your Business Goals
GOAL: Use service employees more effectively
KPI: Improved staff utilization rates
GOAL: Improve customer satisfaction
KPI: Reduced response times and increased satisfaction scores
GOAL: Boost field staff satisfaction and retention
KPI: Improved system adoption, usage and reported satisfaction rates
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