Education & Social Services

Social Benefits

As the central resource for public assistance, government agencies serve thousands of customers through a range of programs and services. This typically involves managing hundreds of thousands of cases and with volumes of related documents. Claims need to be verified because every program has limitations and specific rules of eligibility.

An ECM system enables easy searching and filing, more efficient management of information and automated paper processes to reduce the amount of paper being generated and stored and improve customer service. Case workers have quick access to case related information for enhanced client service, and can ensure case audit ability and compliance with both government regulations and internal procedures. As well, ECM gives constituents a doorway into information about benefits programs and services. Website content such as employment benefits, social assistance, health services and assistance for individuals with disabilities, can be securely managed and published to citizens to communicate information about benefit programs and services for individuals.