Business Development

Consumer Protection

By enforcing Consumer Protection laws, governments are viewed trusted source of consumer information and reliable research. Sectors, branches and agencies are unified around a mandate to foster a growing, competitive, knowledge-based economy. Government resources and programs make information available about consumer rights, enforce consumer protection and manage consumer complaints. Governments are required to define a common process guiding case workers through tasks at each stage of a case’s lifecycle—from the initial complaint through the investigation, resolution and eventual disposition. ECM provides a structured approach to managing relations between the records, people and processes in the task at hand ensuring compliance with government regulations and industry standards.