Infrastructure

Utilities

The Utilities industry is undergoing a global transformation. To stay competitive, firms must focus on customer satisfaction, demonstrate compliance with ever-increasing regulations and eliminate inefficiencies. This requires immediate access to all of the information associated with diverse aspects of the utilities environment to leverage opportunities while minimizing risks. Utility organizations require fluid integration of all information—everything from asset information and engineering drawings to business plans and financial plans to customer account profiles and servicing records to regulatory requirements and historical compliance documents. Key processes that need to be aligned include managing field operations and infrastructure capital costs, regulatory compliance and litigation issues, asset management and safety risks, environmental issues, customer acquisition and retention, and human resources management.

Open Text solutions make the management and control of key information a heavily regulated industry like Utilities more efficient and compliant, easily integrating content across ERP applications and current systems. Organizations can optimize operations, enhance customer service, better comply with government regulations, manage risk, and improve records management of all client documents.

Customer Success with Utilities »

• City of Atlanta, Department of Watershed Management

• San Francisco Public Utilities Commission

• South East Water

Products and Solutions for Utilities »

• Open Text Solutions  for the Utilities Sector