Education & Social Services

Veteran Affairs

Veteran Affairs is a government-run military veteran benefit system. Most programs employ thousands of staff at hundreds of nation-wide medical facilities, clinics, and benefits offices to administer programs of veterans’ benefits for veterans, their families and survivors.

The administration of benefits like disability compensation, life insurance, pensions, vocational rehabilitation, survivors’ benefits, medical benefits and burial benefits involves managing hundreds of thousands of cases and with volumes of related documents. Claims need to be verified because every program has limitations and specific rules of eligibility. An ECM system enables easy searching and filing, more efficient management of information and automated paper processes to reduce the amount of paper being generated and stored and improve customer service. Case workers have quick access to case related information for enhanced client service, and can ensure case audit ability and compliance with both government regulations and internal procedures.