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Control the complete lifecycle of a case increasing team efficiency and improving service levels
What's Your Case?
Use this tool to build a case profile and learn how Open Text Case Management can help.
Case management applications address the need to define a common process guiding case workers through tasks at each stage of a case’s lifecycle—from the initial case trigger through the investigation and processing stages to resolution, retention and eventually disposition.
These applications provide a structured approach to managing relations between the documents, records, people and processes in the task at hand ensuring compliance with government regulations, industry standards, and internal company procedures. Case transactions themselves rely on a variety of important information in the form of documents, emails, meeting minutes, interview transcripts, photos or other relevant exhibits. Case management solutions provide a centralized view of case content, no matter the type or where it is stored. Furthermore, case management ensures new cases are structured correctly, consistently and quickly through use of a template hierarchy, metadata and permissions.
Built on the solid foundation of the Open Text Enterprise Content Management (ECM) Suite, Open Text's Case Management applications enable case workers to work more efficiently, resolving cases faster and with improved results. This provides better customer/constituent service while applying the controls necessary to ensure information is classified and retained in the appropriate manner. Using a common framework to develop these individual case applications greatly reduces the time and cost incurred whether the configuration is handled by your IT team or through a third party systems integrator.
Case Management applications help organizations across many industries manage cases in areas such as customer/constituent servicing, human resources recruiting and on-boarding, legal or internal investigations and insurance claims processing.
Open Text ECM Suite Applications for Case Management
Open Text ECM Suite applications for case management are:
Open Text Case Management Framework leverages the Open Text ECM Suite, providing a powerful multi-client architecture that acts as a common platform for organizations to easily configure different case applications without the need for customization or programming.
Open Text Case Management Framework for Microsoft SharePoint provides a set of tools that enable companies to extend Microsoft SharePoint® for the development of ECM based case management solutions.
