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日本Open Text Correspondence Tracking
Enterprise-class convergence of contributor tracking and inquiry-response
Benefits
Decrease operating expenses by eliminating the need for physical storage of documents
Improve customer service and satisfaction through instant access to secure and accurate information
Increase productivity by reducing process and retrieval time for physical documents
Enhance your ability to comply with regulations of the U.S. federal government
Ensure document security with controlled access permissions
The business decision to implement a correspondence tracking application is no longer based merely on the overused term “return on investment,” it is now a matter of the “risk of non-investment.” Every day brings news stories of high-profile lawsuits and bankruptcies. Organizations must protect their data to prevent themselves from being the next headline.
Boxes and file cabinets stuffed with paper, film, and photos do not fulfill the U.S. federal government’s eDiscovery requirements. Having kept the paper somewhere is no longer enough. What do you know about that paper? When did it arrive? Who answered the inquiry? Who signed the response and when was it sent? These missing puzzle pieces often prove to be the tipping point in legal action and everyday workplace efficiency.
Open Text Correspondence Tracking electronically stores all manner of communications, from emails, faxes, and letters to notes scribbled on a sticky pad resulting from telephone calls and water cooler conversations in a quick, reliable, and user-friendly process. It provides forms that can be easily customized to collect standard as well as organization-specific metadata, which is then attached to the correspondence. Correspondence Tracking injects your business process with a powerful dose of efficiency by providing a comprehensive solution for tracking inbound and outbound correspondences, managing correspondence handling processes, and storing correspondence content in a secure, long-term archive.
Features
Correspondence Tracking's key features enable you to:
Process incoming correspondence for response by email, fax, or placement in an Open Text ECM Suite folder for printing.
Scan and store paper documents as images in the ECM Suite repository. If optional Optical Character Recognition (OCR) is also used, the scanned documents can be captured as fully indexed text documents along with the scanned image.
Search templates based on metadata make it easy to find and manage information without having to hunt through multiple files, folders, computers, or networks.
Integrate with ECM Suite’s workflow to give administrators the flexibility to edit and update active workflows at any time as well as modify user permissions.
Leverage Open Text Directory Services to synchronize users and groups from Microsoft Active Directory and optionally configure single sign-on.
Edit metadata on pre-designed tabs. For correspondence objects, data is stored in a form associated with the workflow. Virtually all form fields can be customized.
Downloads
For more information about Open Text Correspondence Tracking, click the link below:
