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Open Text Solutions for Consumer Packaged Goods: Best Practices

Adoption and expansion of Enterprise Content Management (ECM) within an organization occurs iteratively by building on a series of incremental successes. To proceed to the next level of adoption, you must make sure you have achieved success in the previous stage:

Stage 1: An ECM solution focused on a specific departmental business problem
Stage 2: The adoption of the same ECM solution that was deployed to one group in stage 1 to other departments
Stage 3: Multiple solutions are adopted within the same department – the original ECM solution is extended by other ECM components
Stages 4-6: Enterprise deployments from standardization, proliferation into multiple different applications, to extension beyond the organization

To mitigate risk and increase success for each adoption stage, you need a proven framework. Our deployment framework demonstrates the sequencing of tasks and resources involved in workstreams, prioritizing some workstreams over others depending on the adoption stage.

Stage 1: Specific departmental business problem

This chapter of the ECM Methods book explores best practices in deploying stage 1 of an ECM solution – adoption by a single department.

Chapter 8: Department Deployments - Stage 1

Stage 2: Adoption by other departments

This chapter of the ECM Methods book explores best practices in deploying stage 2 of an ECM solution– adoption by other departments.

Chapter 9: Department Deployments - Stage 2

Stage 3: Extension of the original ECM solution within the department

This chapter of the ECM Methods book explores best practices in deploying stage 3 of an ECM solution – adoption of multiple solutions within the same department.