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日本Quality Management
Chemical companies strive to provide products that meet customer and regulatory requirements, and to ensure that all opportunities to improve are taken and quality programs are deployed.
The rigors of a quality program touch almost all departments and require significant sharing of processes, procedures, inspections, and audits.
Quality management initiatives can be internally driven or focused on certification initiatives such as ISO 9000 and ISO 9001:2000. Open Text provides solutions that facilitate quality management by enabling you to document processes, establish automated review and approval procedures, distribute standard operating procedures (SOPs) and link them to their respective processes; train employees on compliance; manage quality certificates, inspection reports, and master batch records; and manage your response to customer complaints and other quality-related incidents.
Open Text solutions for quality management deliver this functionality with the following components:
Software: Archiving & Imaging, Livelink ECM - BPM Server, Document Management & Collaboration, Extensions for SAP® Solutions, Extensions for Siebel, Project Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, コンサルティングサービス, トレーニング and サポート tailored to meet your requirements.
Meet your Business Goals
GOAL: Improved customer service
KPI: Improved customer satisfaction ratings
GOAL: Improved product quality
KPI: Improved customer perception of product quality
