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日本Customer Information Management
Business Goals
Reduced time spent by sales staff searching for required information
Increased sales call effectiveness
Customer information management and sales force automation software are used to manage sales lifecycle information, but these systems typically provide only transactional data. Sales representatives also require access to the large volume of unstructured information associated with specific clients, such as email, instant messages, phone conversations and status reports.
Open Text Customer Information Management delivers this functionality with the following components:
Software: Collaboration & Content Management, Extensions for SAP Solutions, Livelink ECM - Customer Information Management
Supplemented by Business Content (e.g., predefined workflows) to give you a head-start in configuring workstreams and processes, コンサルティングサービス, トレーニング and サポート tailored to meet your requirements.
Key Performance Indicators
Increased revenue per representative
Increased market share
