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Optimize work loads, improve communication, and promote organizational efficiency
Benefits
Optimize work loads
Improve communication between organizations
Promote organizational efficiency
Every manager wishes to track trends, reduce risk, and resolve issues before they become problems. Unfortunately, in diverse organizations clear staff roles and assignments lose clarity as suspenses are processed through letters, emails, and phone calls. Many times the simplest question such as "who is working on a particular task?" is hard to answer. Multiplied across an organization, it becomes difficult to meet deadlines and formulate group decisions in an efficient manner. Without effective information management, office-to-office interdependency breeds poor business practices. In a net-centric environment where response time becomes a critical measurement of performance, effective suspense management is an imperative requirement.
WIth Open Text Suspense Tracking for DoD, government agencies can manage and track task assignments or “suspenses”, enterprise-wide. Suspense Tracking for DoD, gives government agencies the ability to unite communication channels and solve many inherent problems related to tracking and managing suspenses with a single view to all your work.
Features
Click each of the following features to learn more about Open Text Suspense Tracking for DoD's key capabilities:
Create suspense and task assignments
Suspense and task assignments can be created with ease by following wizards to enter tracking data. Associated information can be attached to the suspense or task assignment including incoming correspondence from a variety of sources, including paper, e-mail, scanned images, telephone, faxes, and handwritten notes. Multiple assignments to both internal users and external participants can be made.
Efficient data entry and capture
Access to your organization’s email directory and the ability to build personal “favorite” addresses to both groups and individuals helps to reduce manual data entry. Build contact address books specifically designed for DoD agencies, White House, intra-agency, and the general public. Users can also quickly retrieve and access both current and archived assignments with embedded hyperlinks.
Current status and reporting
Retrieve the current status of your suspenses or task assignments through a single home page/personal inbox. Additionally, users and administrators can run built-in reports or build SQL queries.
Flexible task management
Send helpful email reminders with built-in assignment detail hyperlinks. Create new business flows anytime with unlimited assignment and sub-assignment branching. Control standard business processes including staff summary sheet workflows, congressional correspondence, and customer relationship management.
Comply with Government Standards
Open Text Suspense Tracking for DoD complies with all US Government standards, including Section 508, DoD 5015 RM GPEA, and E-Signature.
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