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Case Management for Human Resources

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OpenText Assure for Human Resources can rapidly deliver HR services and improve employee self-service.

Human Resources is moving away from the traditional administrative and transactional approaches of the past to being elevated as a strategic partner in achieving organizational goals. OpenText Assure for Human Resources is supporting organizations making this transformation.

OpenText Assure for HR offers a flexible case management and employee self-service experience to help effectively manage and rapidly deliver HR process services supporting recruitment, on-boarding, training, benefits, appraisals, and more.

OpenText Assure for HR can help your organization:

  • Increase HR staff productivity and compliance: Automatically assign requests based on workload and skillsets, formalize best practice processes, and guarantee compliance through an audit trail.
  • Provide better service to employees: Easily track progress of requests, access documentation, search, and receive notifications with a personalized self-service portal.
  • Use flexible, collaborative case and knowledge management: Support structured and unstructured processes, automate email correspondence, and integrate into your existing HR systems.
  • Improve visibility: Access dashboards with HR operational, service level, and compliance metrics.
  • Eliminate paper-based employee files and processes: Improve the capture, management, and retention of important records.

By taking advantage of out-of-the-box HR processes based on industry best practices and a pre-configured work center and using the OpenText Smart Process Applications factory approach, Assure for HR can be delivered in as few as 30 days. OpenText Assure for HR is flexible and adaptable. Improvements to existing services can be rolled out in 25% of the time compared to rigid packaged applications.

OpenText Assure for Human Resources rapidly delivers HR processes to support recruitment, on-boarding, training, benefits, appraisals, and more.

Read the Customer Success Story to discover how Telenor delivers exceptional service using OpenText Assure.

Read the Customer Success Story to learn how British Transport Police has dramatically improved service levels and employee satisfaction with its Assure-based IT and HR service delivery solutions.

Customer Feature

Telenor

Telenor delivers exceptional service using OpenText Assure.

Read the Customer Success Story

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