Canal Digital Kabel AS
Canal Digital Kabel Customer Proposals and Contracts go Digital and Mobile in the Cloud
OpenText™ Communications Center CRM provides real-time integration to Salesforce.com® CRM, speeding up customer acquisition, and improving visibility and conversion rates.
- Delays in customer acquisition due to paper-based customer contracts
- Lack of digitized contract generation and storage
- Need to generate customer proposals and contracts on mobile devices
- Lack of direct integration of proposals and contracts to CRM (Salesforce.com®)
- Digitized contracts and customer signatures immediately stored in the cloud
- Immediate visibility within call center speeds up query handling and improves customer service
- Field sales able to generate proposals and contracts face-to-face with customers using Apple® iPad® tablet, raising conversion rates
- Integrated to Salesforce CRM in the cloud, in real time
About Canal Digital Kabel AS
Canal Digital Kabel AS, part of Telenor Norway AS, is one of the largest TV and broadband providers in Norway. The company invests billions in infrastructure and new developments to ensure customers have modern and future-proof solutions. It delivers innovative TV and broadband solutions to more than 500,000 Norwegian households.