Asurion
Asurion Boosts Contact Center Efficiency and Customer Service
OpenText Qfiniti and OpenText Explore enable data analysis that delivers business value at big data scale
Challenge
- Provide superior customer service from 20 main centers for 280 million worldwide customers
- Analyze agent effectiveness and customer satisfaction across a multichannel environment
- Maintain competitive differentiation by streamlining customer interactions and gaining maximum value from workforce resources
Product(s)
Value
- Increased quality assurance productivity by 60 percent
- Improved IT operational efficiencies
- Greatly reduced duration of expected application deployment
About Asurion
For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers. Asurion’s 17,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry. For more information, visit: www.asurion.com