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Pacific Life Insurance Company

Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

Pacific Life Insurance Company logo

Financial enterprise mitigates risk by aligning information governance and technology with content strategy built on OpenText products and services

Our vision is to deliver and support effective and efficient content management across the enterprise while allowing for business unit flexibility. With OpenText, our team works much more effectively because we have the program, services, and strategy along with the technology.

Riley McIntosh, Manager for Enterprise Content Management at Pacific Life


  • ECM environment included duplicative technologies and instances
  • Needed to adapt to new technology and capabilities while keeping up with regulations and risk
  • Required a disciplined and coordinated approach to managing information and leveraging ECM platforms



  • Focused on agility, alignment to business goals, and a strategic direction to the cloud
  • OpenText is the single source of truth for critical data
  • Moving to OpenText Managed Services in the Cloud and consolidation of ECM platforms ensures a focus on integration, security, and risk management
  • Re-deployed IT resources to more effectively leverage OpenText for business value

About Pacific Life Insurance Company

Celebrating 150 years of service, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. For more information, visit: