DHFL Pramerica Life Insurance improves operational efficiencies with OpenText Managed Services and enterprise solutions

Our customers demand a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach using OpenText AppWorks and OpenText Content Suite has helped us manage our rapid growth while continuing to scale our high-level of customer service.

Challenge

• The need to digitize multiple paper-based and manually-intensive administrative tasks
• Ensure more customers could access the right level of life insurance quickly and easily
• Accomodating rapid growth while continuing to deliver high-levels of customer service

Product(s)

• OpenText AppWorks
• OpenText Content Suite
• OpenText Managed Services
• OpenText Professional Services

Value

• Digitized multiple end-to-end life insurance business processes
• Decreased transaction time from hours to seconds
• Created 150,000 new insurability receipts in less than two years
• Reduced processing costs by 25–30%