Global CPG company
Global CPG company transforms B2B operations and customer service with OpenText Business Network
One of the world’s largest and fastest growing consumer goods companies leverages OpenText to optimize supply chain operations and reduce costs
This is the lifeline to the business. OpenText provides ultra-high availability to support mission critical business functions.
Challenge
- The need to consolidate aging and disparate B2B integration point solutions
- Managing an increasingly global and complex B2B environment
- Improve customer visibility into order status inquiries to reduce internal workload
Product(s)
Value
- Achieved a managed, optimized end-to-end supply chain solution
- Improved customer satisfaction with a mobile order status app
- Managed 95% of EDI orders through the OpenText Business Network
- Processed 70 million transactions per year in one country alone
About Global CPG company
Founded more than 100 years ago, this Global Consumer Packaged Goods Company (Global CPG) has become one of the world’s largest food and beverage companies