TriWest Healthcare Alliance
TriWest Healthcare Alliance streamlines faxing for facilities across 21 states
Healthcare provider to US military members, veterans, and families streamlines operations and sees annual cost savings of $500,000 with OpenText™ XM Fax™
Challenge
- The need for a quick and cost-effective solution for processing healthcare services requests across a vast network
- A secure, robust and flexible fax solution needed to handle high volume of inbound and outbound faxing
Product(s)
Value
- Achieved a cost-savings of $500,000 per year
- Increased productivity: the inbound/outbound fax load handled almost doubled from 28,000 pages to 45,000 pages per day
- Increased coverage to 90 locations, compared to 32 locations initially
- Improved its document management integration receipt/routing with OCR integration and audit tracking capabilities
About TriWest Healthcare Alliance
Established in 1996, TriWest Healthcare Alliance is a Phoenix-based corporation that employs 1,600 people in the 21-state TRICARE West Region. TriWest contracts with the U.S. Department of Defense (DoD) to provide access to cost-effective, high-quality healthcare for three million active and retired military members and their families.