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PSCU

Driving Customer Satisfaction and Employee Productivity

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PSCU leverages OpenText Assure to gain competitive advantage

Our satisfaction has improved. We have watched our volumes go up 60% from implementing this new portal for our customers.

Danielle Hollis, BPM Developer, PSCU

Challenge

  • Manual, paper-based processes result in inefficiencies and customer dissatisfaction
  • Reduced business insight due to lack of visibility, tracking, or accountability for service requests from credit unions
  • Highly competitive market space

Product(s)

Value

  • Ability to roll out new process-based services in 25% of the time
  • Delivered customer service excellence with automated processes and full visibility
  • Doubled service request volume with no additional headcount
  • Saved more than $300,000 by responding more efficiently to requests

About PSCU

PSCU is one of the largest credit union services organization in the U.S., representing close to 700 credit unions. PSCU provides traditional and online financial services to credit unions and their customers, including industry-leading credit, debit, ATM, and prepaid card servicing to more than 14 million cardholders; innovative bill payment solutions to over 1 million online bill payment subscribers; and e-commerce solutions including mobile banking. For more information, visit: www.pscu.com.