Retail solutions
Optimize operations, improve brand awareness and boost customer engagement and loyalty with OpenText Retail solutions
Today's challenges
Global stay at home and social distancing mandates have changed the retail landscape for good. Retail organizations face challenges pivoting and finding new ways to serve their customers both today and in the future.
Finding new ways to engage
As doors close for many Retailers, they are looking for new ways to continue serving customers. Whether through online delivery, curbside pickup or other avenues, understanding public sentiment offers insights into new way to engage refine their offerings to survive and thrive in the new landscape.
Applying insight
Retailers are challenged to act on collected data to better identify patterns and trends that will improve brand awareness to keep them top of mind and execute faster and smarter.
Personalizing experience
The competition is fierce and personalized and exceptional experiences stand out. Retailers need to ensure they have the behavioral intelligence to offer a personalized experience that keep customers coming back.
Increasing visibility
Having visibility into customer needs offers insight into how individuals want to shop and interact with a brand across all touchpoints.
Customer success stories
After the upgrade to OpenText Media Management v16, we sent out a questionnaire, and 98 percent of users gave it a positive rating. The user interface is so clear and intuitive, it really helps our users get our assets to the website in the shortest time.
We wanted to have a consistent experience at every touch point, and that’s where Qfiniti has been able to help us with that focus.
The powerful combination of OpenText Vendor Invoice Management for SAP Solutions and OpenText Invoice Capture Center has effectively transformed MYDIN’s entire invoice process supply chain and our supplier relationship management. The number of staff required to manage invoice processing is 50 percent lower.
OpenText Retail solutions benefits
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Intelligently connect content to accelerate productivity
Break down information silos for more agile operations.
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Uncover value from retail data
Leverage business intelligence and analytics to boost visibility.
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Create more meaningful customer engagement
Gain a comprehensive picture of customer behaviors and relationships.
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Drive customer loyalty across buying channels
Create tailored experiences based on customer preferences.
As retail collides with adjacent consumer-focused sectors, the industry continues to undergo constant disruption. However, amid the disruption, one thing remains consistent: Consumers are becoming more powerful, with expectations of having it all.
OpenText Retail solutions
Leverage AI to optimize and automate retail
Deliver personalized, connected customer experiences
Drive sales with targeted offers based on customer insight
Leverage customer interaction analytics to drive sales
Gain superior customer and business insights with data exploration and analysis
Maximize customer lifetime value with ultra-personalized communications
Seamlessly produce, publish and distribute digital media and content
Contact us to speak with a member of the Retail team
Resources
Blogs
- Top 6 predictive analytics software benefits for the Retail industry in 2019
- Four important questions that AI can help retailers answer
- Digital transformation in retail
- The stepping stones of the customer experience journey
- AI helps you hear your customers’ voice
- Leading Malaysian retail chain digitally transforms accounts payable operations