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Experience Cloud Rethink customer engagement

Deliver personalized and contextualized experiences across the customer journey

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Customer experience (CX) solutions managed simpler and faster in the cloud

Reduce IT dependency, increase scalability and gain flexibility to streamline operations, benefit from built-in micro-services and access the latest capabilities without managing upgrades.

Start engaging your customers with OpenText Experience Cloud
  • Improve customer experiences

    Create personalized experiences that resonate with audiences on any device at any time, anywhere.

  • Optimize operations

    Realize the value of each investment while extending capabilities across the entire organization.

  • Enable new business models

    Adapt to customer expectations as they change with new ways to sell, engage and assist.

 

OpenText Experience Platform

Deliver intelligent, relevant and efficient omnichannel experiences.

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Customer Analytics, AI & Insights

Gain an Information Advantage with customer journey insights augmented with AI, customer journey mapping, cross-channel interactions and more.

Customer Communications

Personalized omnichannel communications, business content authoring, interactive editing, output management, automatic document generation

Content Management

Content creation, self-service apps, omnichannel delivery, personalized experiences

Digital Asset Management

Digital repository/media storage, usage control, media transformation, adaptive media delivery, brand portals

Digital Fax

Cloud fax services, Enterprise Cloud Server, Managed Services, Hybrid fax.

Process & Collaboration

No code/low code connections, content review and approval, creative collaboration, file sharing & sending.

Voice & Contact Center

Workforce optimization, personal assistant, offline customer engagement, 1:1 touchpoint, two-way interactions.

What’s new in Experience Cloud

  • Customer Experience Orchestration

  • New AI-assisted authoring capabilities

  • Improved collaboration with agencies and extended teams

  • Real-time conversation analytics for call centers

  • Unified Messaging applications to empower workers anywhere

  • Cloud-first and simplified deployment options

OpenText in the cloud

  • Content

    Connect content, people and process to get more productivity, collaboration, governance and compliance.

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  • Business Network

    Build adaptive, sustainable and compliant trading networks by connecting any business, person, system or thing.

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  • Security & Protection

    Provide multiple layers of defense to detect, protect against, forensically investigate and remediate security threats.

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  • Developer

    Use cloud API services to reduce development costs and improve time-to-market with faster ways to build.

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先進のテクノロジー

デジタルトランスフォーメーションを加速し、イノベーションと創造力向上へ

Resources

Hybrid cloud enables agile content management and collaboration thumbnail

Why you should be delivering a continuous connected digital experience

Download the white paper Why you should be delivering a continuous connected digital experience

Why trusted advice is vital in uncertain times

Read the blog Why trusted advice is vital in uncertain times

What can a Voice of the Customer program do for you?

Read the blog What can a Voice of the Customer program do for you?

3 ways to extend Salesforce for a true omnichannel customer experience

Read the blog 3 ways to extend Salesforce for a true omnichannel customer experience

Have questions?

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