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My Support is the OpenText self-service portal connecting you with resources, communities and technical analysts right when you need them.
Welcome to OpenText Customer Support
OpenText Customer Support provides a wide range of service and support options to proactively manage OpenText solutions.
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OpenText value and trust
As a leader in EIM, OpenText is committed to helping our customers achieve success and excellence in their businesses. That’s why we place the highest priority on earning trust through the delivery of exceptional value to our customers.
Value
Superior Customer Support
Expertise
Our highly-trained OpenText Customer Support employees rapidly resolve urgent issues using troubleshooting, critical thinking and analytical skills to keep IT operations running efficiently.
Innovation
Get new releases and software updates at no extra charge. OpenText supports all major releases for 5 years and offers Extended Maintenance options to upgrade on your own schedule.
Proactivity
Our service and support options help management teams achieve reliability, peak system performance, process effectiveness and operational efficiency with OpenText solutions.
Trust
At OpenText we focus on fostering extraordinary relationships with customers, partners and shareholders. Its products and services are trusted by 85 of the world’s 100 largest companies.
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Download nowCustomer Support program
OpenText Prime Protect
With more than 100,000 customers—including the top 20 global brands—OpenText is trusted by many of the world’s leading companies.
With trust comes responsibility for OpenText to create positive business outcomes for customers every time. That’s why we created the Prime Protect support program.
Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
The newly expanded program simplifies our support offerings and addresses the higher expectations of our customers.
| What’s included | ||
|---|---|---|
| Product research and development |  |
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| Product patches, latest releases/versions | |
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| Online documentation and resources | |
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| Initiate support requests through My Support, phone or email | |
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| Hours of operation: Monday-Friday, local business hours | |
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| 24x7 coverage for Severity 1 and 2 issues | |
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| 5x8 coverage for Severity 3 issues | |
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| Technical points of contact | 6 | |
| Access to Core for secure, remote collaboration across multiple devices | |
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Additional program options
Extended Support and Maintenance
Upgrade on your own schedule by extending the past maintenance support entitlements of your product—plus receive critical patches for core product issues.
TechConnect programs
Help your business succeed with assigned technical experts and a proactive solution that is right for you.
For more information, download the OpenText Global Support Programs fact sheet or refer to our Software Maintenance Program Handbook. To contact us, email supportprograms@opentext.com.
OpenText Customer Experience
Keeping our customers at the center of everything we do
By collecting customer insights and incorporating them into everyday business decisions, OpenText continually delivers on customer needs.
The Customer Experience Annual Report is a testament to OpenText’s customer-centric culture, current customer initiatives and how the company turns feedback into action.
To learn more about our Customer Experience initiatives, contact us at cx@opentext.com.
Did you know...
Worldwide support
* Additional languages available for regional product support. If you would like to inquire about your product/region options, please email customercare@opentext.com