Get started with My Support
As an OpenText customer, you’ve made an investment in the future success of your business. We are here to help make your path to success efficient and tailored to your needs.
With the My Support Portal, you can access a wide range of service and support options to proactively manage OpenText solutions.
The My Support Portal gives you 24x7 access to knowledge, communities and OpenText Support.
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Are you a customer of the following?
A My Support experience made just for you.
The next-generation My Support portal features a customized support experience that fits your needs. Along with a responsive UI, enhanced knowledge finding and seamless access to OpenText Support, you will gain the benefits of:
A personalized experience
See only the products and information you want to see.
Get all the support you need in one place.
Knowledge at your fingertips
Find the information you need when you need it.
A modern UI
Explore an intelligent digital experience built for the future.
What's available on My Support?
Using the enhanced and responsive search capabilities in My Support, you can get the information you need to answer a question or solve a problem immediately. Because, sometimes, you just don’t have time to wait. Our redesigned portal uses the power of Google Search to direct you to the resources specific to your query and unlocks your access to a streamlined support experience.
Products and downloads
Personalize your My Support experience based on entitlements, to see only the products and content that’s relevant to you and your solution(s). Get notified of each new release with notifications right on your home page.
OpenText currently offers hundreds of forums for developers and users to share their thoughts on OpenText products. Solve problems, collaborate and engage with product experts round the clock.
Accounts and Login
Logging onto My Support
For more information on logging onto My Support, please view our My Support Portal accounts and access FAQ.
Keep your account information, including system details, contact information, permissions and more up-to-date through your account profile.
Set notifications on your relevant products or services to be informed of new releases, technical or security alerts, updates to associated knowledge such as product documentation and knowledge articles, forum posts and more.
Customize your homepage to bring the content and information you need to see upfront as soon as you sign in.
Take a tour from the My Support Portal home page to learn how to navigate through the portal, set your preferences, open a support case, access the Knowledge Base, and more!
For 24/7 assistance, while logged in to the portal, click on the live chat button at anytime to start a conversation with our interactive virtual agent.
We’re always looking for feedback and suggestions on how to make My Support even better. If you’ve got ideas or questions about your user experience, please take our My Support Experience survey by clicking on My Surveys in the dropdown menu under your name on the home page.