As a new OpenText customer, you’ve made an investment in the future success of your business. Our support team is here to help make your path to success efficient and tailored to your needs. If you are an Enterprise customer, My Support is your 24x7 self-service portal:
Getting started with OpenText Customer Support
Accounts and login
Logging onto My Support
Please review our FAQ for assistance logging onto My Support.
Keep your account information, including system details, contact information and permissions, up-to-date through My Account. Accurate information helps Customer Support quickly troubleshoot your products and get information to the people who need it.
What's available on My Support?
Products and downloads
Use the products page to find your product(s). The Product Finder will auto-fill your search as you type.
Under the My Products tab, you will find all the product(s) you have purchased or have favorited. To favorite a product, click on the “Add Favorite” (star) icon in the product page.
Once you’ve chosen your product, View the latest Knowledge Base articles relevant to your selected product, or select the resource you’re looking for under the Content & Resources header:
Whether you deploy your OpenText solution on-premises or in the cloud, you’ll benefit from experienced technical analysts supporting your OpenText solution. Our experts offer innovative ways to look at Enterprise Information Management, our software and your business needs.
That’s why we created the Prime Protect support program. Prime Protect is the level of support that OpenText customers need to manage their increasingly complex business processes and succeed.
|Product research and development|
|Product patches, latest releases/versions|
|Online documentation and resources|
|Initiate support requests through My Support, phone or email|
|Hours of operation: Monday-Friday, local business hours|
|24x7 coverage for Severity 1 and 2 issues|
|5x8 coverage for Severity 3 issues|
|Technical points of contact||
|Access to Core for secure, remote collaboration across multiple devices|
Before opening a ticket or calling Customer Support, you can visit the Knowledge Base to see if your question has already been answered.
OpenText currently offers hundreds of forums for developers and users to share their thoughts on OpenText products. Solve problems, collaborate and engage with product experts round the clock.
Other resources available on My Support
For an overview of what’s available on My Support and answers to common questions, please visit our Help and About guide.
*Some links above may require you to login. If you don't have an account, please click here to register.
Have a quick question about where to find information on My Support? Please visit our Help and About guide to learn more about how to get the most out of your experience.