Customer Service Management
OpenText Assure for Customer Service allows you to transform operations to deliver exceptional customer service
Service organizations must transform operations to respond consistently to customer inquiries, problems, and needs in a cost-effective manner, while delivering exceptional, personalized services.
OpenText Assure for Customer Service enhances your service capabilities by facilitating prescriptive response paths, intuitive self-service offerings, automated correspondence, performance reporting, multi-system data integration, change management, and case load reduction capabilities.
With OpenText Assure for Customer Service you can:
- Improve customer experiences: Respond to customers quickly while significantly reducing reliance upon IT
- Accelerate decision-making: Apply metric-driven justification for process improvements with dashboards and reporting
- Reduce business risk: Implement a flexible solution that provides consistent execution and helpful guardrails, while reducing training time for new and existing staff
- Gain better insight: Navigate across channels and legacy systems to get a 360 degree view of the customer experience
By taking advantage of our Smart Process Application factory approach and out-of-the-box process components, new customer service capabilities can be deployed in as few as 30 days, on-premise or in the cloud. The adaptable, flexible nature of these applications allows customer service organizations to roll out new or improve existing services – taking advantage of the latest mobile, social, and cloud-based capabilities – in 25% of the time compared to rigid packaged application approaches.
OpenText Assure for Customer Service facilitates exceptional service delivery, consistent execution, and self-service offerings to ensure customers and employees have the right information at the right time.
Watch the following video to learn more about how credit union service provider PSCU is using Assure to enhance their customer experience.
Also read the Customer Success Story to discover how PSCU has saved over $300,000 of service delivery costs in the first year with OpenText Assure.
Leading wireless technology provider deploys new customer management solution with OpenText Assure
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